About the role

We’re looking for a Founder's Associate (Operations) to help us 10x our company over the next year.

This is a fast-paced, hands-on role for candidates with high agency. As the right hand to our CPO, you’ll help design the operational backbone that enables us to scale to €10M ARR and beyond.

If you're excited about taking ownership in the early stages of a venture and thinking about founding yourself - this is your opportunity to lead, learn and contribute.

What you will be working on

• Collaborate closely across product, customer success, recruiting and commercial teams

• Optimize the entire customer lifecycle, from seamless onboarding to ensuring maximum satisfaction and 0% churn

• Drive recruiting and onboarding of a stellar team

• Build and manage relationships with customers

• Translate customer insights into new features, prototypes, and product improvements

• Build, execute and optimize the operational processes that drive us to 10x revenue next year

• Grow with the company and collaborate with other stellar team members to achieve ambitious goals

What we’re looking for

Personality & Experience

• You are a strong operator with experience in building, executing and managing processes and projects in fast paced environments (e.g. startups, consulting, VC, initiatives)

• You’re energetic and caring, enjoy working with people, and find purpose in supporting others through thoughtful acts of service

• You a strong problem solver and and excel in taking full ownership of tasks

• You have strong customer empathy and business sense to understand customer pain points and needs

• You a strong and professional communicator in German & English

Commitment & Mindset

• Your job is part of how you define yourself. You treat your work as a top priority, and you’re fully committed to achieving ambitious goals amid uncertainty

• You’re are entrepreneurial, hands-on, ambitious, resilient and not afraid of doing unglamorous work

• You’re a team player who cares about people and leads proactively when situations call for it

• You want to work in-person in Munich with a higher intensity than in a 9-5 job

Company Perks

• Guaranteed career advancement opportunities in a rapidly growing team

• An ambitious team that feels like family and sees their work as more than just a job

• Real shares in our company with the most favorable tax treatment - no VSOP/ESOP

• Free team dinner (up to 4x/week)

• UrbanSportsClub membership - join our team workouts 3x/week

• Easy relocation to Munich — our office is located in the Werk1 Startup Incubator, where you can rent a 1-bedroom apartment right next to the office for just €800/month

• Access to any AI or productivity tools you need

The target total compensation (cash+bonus+equity) for this position is €75,000-€110,000 annually. Actual offers and compensation are based on specific job duties, experience, performance, total rewards structure, and other considerations.

About the interview

Step 1: Intro call

Casual intro meeting with one of the founders to get to know each other and introduce Mercura.

Step 2: Practical exercise & role play

Two practical exercises to showcase your skills, followed by a call to walk us through your approach, insights, and solution for the exercise. The calls can include role plays in which we simulate the interaction with a customer.

Step 3: Personal Fit

Meet another co-founder to get a feel for our culture and working style.

Step 4: On-Site

Work alongside the entire team for a day on-site from our Munich office to fully immerse yourself in our culture and collaboration style. This on-site will be paid.

Step 5: Offer

If we see a great fit, you will get an offer, including a competitive compensation package.

Compensation Range: €60K - €80K