Berlin-based - m/f/d - full-time (starting Jan 2026)

🔥 Why You’ll Make a Difference

Plato is bringing AI into one of the world’s largest and most overlooked industries: wholesale distribution. As Customer Experience Manager, you ensure that this technology delivers measurable value to every customer we serve.

You will guide wholesalers through their AI transformation from onboarding and workflow adoption to continuous improvement, executive alignment, and commercial expansion. You will work directly with C-level leaders and operational teams, acting as a trusted advisor who drives adoption, outcomes, and long-term success.

This is a high-impact role at the intersection of Customer Success, Product, and AI-enabled operations, ideal for someone who wants ownership, direct customer exposure, and a steep learning curve.

🚀 What You’ll be Working on

Customer Onboarding & AI Adoption: Lead new customers through onboarding, training, workflow setup, and best practice implementation. Translate Plato’s AI capabilities into clear, actionable workflows for sales and management teams. Ensure customers experience early value from day one to the first measurable win.

C-Level Engagement & Strategic Guidance: Build trusted relationships with business owners, managing directors, and department heads across Europe. Facilitate strategic conversations on topics such as sales performance and process automation. Position Plato as the AI operating system that transforms how wholesalers run their business.

Customer Value Delivery & PMO Execution: Act as the project manager for each customer: set milestones, manage progress, unblock issues, and measure outcomes. Help customers embed recommendations and insights into daily decision-making.

Commercial Ownership & Expansion: Own retention and renewal readiness through strong relationships and consistent value delivery. Identify expansion opportunities (new modules, additional users, new departments). Partner closely with Sales to craft business cases and support upsell conversations.

Product Feedback & Customer Insights: Become an expert on the wholesale sector and the operational pain points our customers face. Work cross-functionally with Product & Engineering to relay insights, prioritize features, and shape roadmap decisions. Help design scalable customer-facing materials (playbooks, guides, training resources).

🏅 What You Bring Along

• Outstanding communication skills in German (native) and fluent English. Comfortable speaking with CEOs, owners, and operational teams.

• Strong analytical mindset: able to interpret data, derive insights, and turn them into recommendations.

• Proven experience engaging with customers in a consulting, CS, project management, or operations role.

• A hands-on, entrepreneurial approach. You proactively solve problems, take ownership, and thrive in ambiguity.

• Deep motivation to help customers adopt new technology, transform workflows, and realize measurable value.

💙 What We Do at Plato

Plato is building the digital backbone of the global trade economy. Starting with the $53T wholesale distribution industry, we empower the modern wholesaler to connect their people and data in a single analytics and workflow hub. By leveraging data science and AI, we automate workflows and combat labor shortages, making SMB wholesalers competitive with large corporations.

🎯 Why We Exist

Wholesale is one of the last massive industries still operating on gut feeling and legacy tools. These businesses form the backbone of the global economy - yet lack the modern software needed to run data-driven operations.

Our founders come from a wholesale family and have assembled a team of world-class engineers, data scientists, and operators from Big Tech, top-tier VC, and leading consulting firms. Together, we are building a new category of software: The AI Operating System for Distributors.

Our product delivers key value with recommendations and intelligent workflows that turn reactive businesses into proactive ones and Growth is what brings this technology into the hands of customers.

💫 What Plato Offers You

• A pivotal customer-facing role in a top-tier VC-funded AI company creating a new AI software category.

• High autonomy and direct collaboration with founders and senior leaders.

• Deep exposure to C-level decision-making and business transformation.

• A fast track into superior Customer Success, Product, or Strategy roles.

• A diverse, ambitious team and strong in-office culture with regular team lunches and events.

• Competitive compensation.

We are excited to hear from you!

Sophie & Benedikt