About the Role

You'll be a Forward Deployed Operator at CloudCruise, owning the end-to-end build, delivery, and maintenance of automation workflows for healthcare customers. You'll be the critical bridge between customers and our platform—running process discovery, translating real-world operations into clear requirements, and building workflows using our builder agent and AI tools. This is a high-ownership role where you'll work directly with leadership and have the opportunity to shape both customer success and product direction.

What You'll Do

• Lead customer engagements from POC phase through kickoff, taking full ownership of building and delivering automation workflows using natural language and CloudCruise tools.
• Conduct process discovery with healthcare operations teams to understand their standard operating procedures and translate them into clear automation requirements.
• Manage multiple customer implementations simultaneously, ensuring workflows run reliably in production and investigating failures as systems evolve.
• Transition customers from POC to full contract by becoming the primary relationship owner and replacing leadership on ongoing calls.
• Feed recurring issues, edge cases, and customer needs back to the engineering team to inform product roadmap decisions.

What We're Looking For

• 1+ years of experience in a customer-facing, operations, or implementation role.
• Exceptional attention to detail, customer obsession, and ability to translate ambiguous requirements into actionable specifications.
• Comfort learning and working effectively with AI tools and no-code/low-code automation platforms.
• Strong communication skills and ability to build trust with non-technical stakeholders in healthcare operations.
• Problem-solving mindset and adaptability; no engineering background required.