CommanderAI is building the revenue engine for the waste and recycling industry, helping haulers find, win, and keep more business through AI-driven tools and automation. As a Customer Success Associate, you'll work alongside our Customer Success Lead to build lasting relationships with our customers, ensuring they see continuous value and renew their subscriptions. You'll be the reason our customers can't imagine running their sales team without CommanderAI.

What You'll Do

• Manage a book of accounts from onboarding through renewal, owning the customer relationship across the subscription lifecycle.
• Create adoption plans and supporting materials while monitoring product usage and engagement to drive ongoing value.
• Identify at-risk accounts early using usage data and customer sentiment, then build relationships to protect retention.
• Answer product questions, troubleshoot issues, and run live training sessions for new reps, managers, and customers.
• Lead regular check-ins and business reviews that demonstrate the ROI customers are getting from CommanderAI.
• Spot expansion opportunities within each account, such as additional seats, new markets, or add-on products.
• Capture customer feedback, bugs, and feature requests, then communicate them to Product & Engineering in actionable form.
• Maintain clean and accurate CRM records for every account.

What We're Looking For

• 1–2 years of B2B SaaS experience in customer success, support, or a customer-facing role.
• Exceptional organizational skills and the ability to manage dozens of accounts without missing follow-ups.
• Comfort reading CRM data and usage metrics to distinguish healthy accounts from at-risk ones.
• Strong communication skills across audiences—from training frontline reps to explaining AI concepts to business owners.
• Startup mindset: comfortable with ambiguity, self-directed, and able to build processes from scratch.
• Experience in waste, logistics, trades, or other blue-collar B2B industries is a plus.

Location

On-site in Marina del Rey, CA.